Accelerating Digital Business Transformation With IoT Saptarshi Routh Angelo Marotta
(arrived late, mea culpa)

• case study (didn’t mention name, but just moved headquarters to Boston. Hmmmmm).
• you will be disrupted by IoT.
• market fragmented now.

Toshiba: How is IoT Redefining Relationships Between Customers and Suppliers, Damien Jaume, president, Toshiba Client Solutions, Europe:

• time of tremendous transformation
• by end of ’17, will surpass PC, tabled & phone market combined
• 30 billion connect  devices by 2020
• health care IoT will be $117 billion by 2020
• 38% of indiustry leaders disrupted by digitally-enabled competitors by 2018
• certainty of customer-supplier relationship disruption will be greatest in manufacturing, but also every other market
  • farming: from product procurement to systems within systems. Smart, connected product will yield to integrated systems of systems.
• not selling product, but how to feed into whole IoT ecosystem
• security paramount on every level
• risk to suppliers from new entrants w/ lean start-up costs.
• transition from low engagement, low trust to high engagement, high trust.
• Improving efficiencies
• ELIMINATE MIDDLEMAN — NO LONGER RELEVANT
• 4 critical success factors:
  • real-time performance pre-requisite
  • robustness — no downtime
  • scalability
  • security
• case studies: energy & connected home, insurance & health & social care (Neil Bramley, business unit director for clients solutions
  • increase depth of engagement with customer. Tailored information
  • real-time performance is key, esp. in energy & health
  • 20 million smart homes underway in GB by 2020:
    • digitally empowering consumers
    • engaging consumers
    • Transforming relationships among all players
    • Transforming homes
    • Digital readiness
  • car insurance: real-time telematics.
    • real-time telematics data
    • fleet management: training to reduce accidents. Working  w/ Sompo Japan car insurance:
  • Birmingham NHS Trust for health (Ciaron Hoye, head of digital) :
    • move to health promotion paradigm
    • pro-actively treat patients
    • security first
    • asynchronous communications to “nudge” behavior.
    • avoiding hip fractures
    • changing relationship w/ the patient: making them stakeholders, involving in discussion, strategy
    • use game theory to change relationship

One-on-one w/ Christian Steenstrup, Gartner IoT analyst. ABSOLUTE VISIONARY — I’LL BE INTERVIEWING HIM AT LENGTH IN FUTURE:

• industrial emphasis
• applications more ROI driven, tangible benefits
• case study: mining & heavy industry
  • mining in Australia, automating entire value train. Driverless. Driverless trains. Sensors. Caterpillar. Collateral benefits: 10% increase in productivity. Less payroll.  Lower maintenance. Less damage means less repairs.
  • he downplays AR in industrial setting: walking in industrial setting with lithium battery strapped to your head is dangerous.
  • big benefit: less capital expense when they build next mine. For example, building the town for the operators — so eliminate the town!
• take existing processes & small improvements, but IoT-centric biz, eliminating people, might eliminate people. Such as a human-less warehouse. No more pumping huge amount of air underground. Huge reduction with new system.  Mine of future: smaller holes. Possibility  of under-sea mining.
• mining has only had incremental change.
• BHP mining’s railroad — Western Australia. No one else is involved. “Massive experiment.”
• Sound sensing can be important in industrial maintenance.  All sorts of real-time info. 
• Digital twins: must give complete info — 1 thing missing & it doesn’t work.
• Future: 3rd party data brokers for equipment data.
• Privacy rights of equipment.
• “communism model” of info sharing — twist on Lenin.

Accelerating Digital Transformation with Microsoft Azure IoT Suite (Charlie Lagervik):

• value networking approach
• customer at center of everything: customer conversation
• 4 imperatives:
  • engage customers
  • transform products
  • empower employees
  • optmize operations
• their def. of IoT combines things/connectivity/data/analytics/action  Need feedback loop for change
• they focus on B2B because of efficiency gains.
• Problems: difficult to maintain security, time-consuming to launch, incompatible with current infrastructure, and hard to scale.
• Azure built on cloud.
• InternetofYourThings.com

Afternoon panel on “IoT of Moving Things” starts with all sorts of incredible factoids (“since Aug., Singapore residents have had access to self=driving taxis”/ “By 2030, owning a car will be an expensive self-indulgence and will no longer be legal.”

• vehicles now have broader range of connectivity now
• do we really want others to know where we are? — privacy again!
• who owns the data?
• what challenges do we need to overcome to turn data into information & valuable insight that will help network and city operators maximize efficiency & drive improvement across our transportation network?
• think of evolution: now car will be software driven, then will become living room or office.
• data is still just data, needs context & location gives context.
• cities have to re-engineer streets to become intelligent streets.
• must create trust among those who aren’t IT saavy.
• do we need to invest in physical infrastructure, or will it all be digital?
• case study: one car company w/ engine failures in 1 of 3 cars gave the consultants data to decide on what was the problem.