Will some smart home device makers ever grow souls??

Posted on 11th June 2019 in aging, Essential Truths, home automation, Internet of Things, privacy, security, seniors, smart home, SmartAging

(Please cut me a little slack on this post, dripping with sarcasm: these latest examples of some smart home device makers’ contempt/obliviousness toward customers’ privacy and security shoved me over the edge!).

Once upon a time two smart boys in their dorm room thought up a new service that really made a new technology hum. When they turned it into a tiny company, they ever adopted a cute motto: “don’t be evil.” Neat!

Then their little service got very, very big and very, very profitable. The motto? It kinda withered away. Last year it was even dropped from the company’s code of conduct.

Which, conveniently, allowed that once tiny company to produce this abomination: the Google Nest Guard (the alarm, keypad, and motion sensor portion of Nest’s Secure home protection system) featuring a mic.

Oh, did I point out that Nest didn’t mention the mic’s presence? No, that fact only emerged when it announced the Guard’s integration with Google’s Assistant voice device (Sample command: “OK, Google, surveil my family.”) and Business Insider ferreted out the mic’s presence:

“The existence of a microphone on the Nest Guard, which is the alarm, keypad, and motion-sensor component in the Nest Secure offering, was never disclosed in any of the product material for the device.”

On Tuesday, a Google spokesperson told Business Insider the company had made an “error.”

“The on-device microphone was never intended to be a secret and should have been listed in the tech specs,” the spokesperson said. “That was an error on our part.”

Oh. All is forgiven. It was just an “error on our part.”

Except, how can I say this politely?, that’s utter baloney. It seems as if the mic just sorta got there. No engineer suggested adding it. No executives reviewing the design conveniently overlooked it.

Nope, that mic was there intentionally, and Google is so morally corrupt and/or amoral that they simply chose to ignore telling the public.

And, while we’re at it, let’s not heap all the opprobrium on Google. Amazon subsidiary Ring actually let its employees view videos shot with its doorbell device:

“These videos were unencrypted, and could be easily downloaded and shared. The team was also given a database that linked each video to the Ring customer it belonged to.”

As I’ve said many times before, my perspective on the issues of privacy and security are informed by my prior work in corporate crisis management, which taught me that far too many engineers (I have many friends in the profession, but if the shoe fits, wear it) are simply oblivious to privacy and security issues, viewing them as something to be handled through bolt-on protections after the fun part of product design is done. In fact, in adding the prior link, I came across something I wrote last year in which I quoted from the Google log — which contained nary a mention of privacy concerns — about an aspect of AI that would allow identification of what shop a batch of ramen came from. Funny, huh? No — scary.

Another lesson I drew from my past was the phenomenon of guilt by association, which is incredibly rampant right now: people conflate issues as diverse as smart home privacy violations, Russian election tampering, some men’s inability to find dates (I kid you not, and the result may be lethal for some women), the so-called “deep state,” etc., etc. The engineers I know tend to dismiss these wacky ideas because they aren’t logical. But the fact that the fears aren’t logical doesn’t mean they aren’t very, very real to those who embrace them.

That means that even those companies whose smart home devices DO contain robust privacy protections risk people rejecting their devices as well. Trust me on this one: I work every day with rational people who reject the cloud and all the services that could enrich their lives due to their fear of privacy and security violations.

That’s why responsible IoT companies must become involved in collaborations such as the Internet of Things Association, and IMC, working on collaborative strategies to deal with these issues.

Let’s not forget that these gaffes come at the same time as there’s a lot more interest among regulators and elected officials in regulating and/or even breaking up the Silicon Alley behemoths. You’d kinda think they’d be on their best behavior, not doing stupid things that just draw more criticism.

I’m fed up, and I won’t shut up. Write me if you have feasible suggestions to deal with the problem.

IMPORTANT POSTSCRIPT!

I just discovered a Verge piece from last month to the effect that Google is belatedly getting religion about personal privacy, even — and this wins big points in my book — putting its privacy policies in plain English (yes!) rather than legalese. Here’s a long piece from the article. If they follow up, I’d be the first to praise them and withdraw my criticism, although not of the industry as a whole:

“So today, as Google announced that it’s going to sell a device that’s not all that different from the Facebook Portal, whose most every review wondered whether you should really invite a Facebook camera into your home, Google also decided to publicly take ownership for privacy going forward.
As we discovered in our interview with Google Nest leader Rishi Chandra, Google has created a set of plain-English privacy commitments. And while Google didn’t actually share them during today’s Google I/O keynote, they’re now available for you to read on the web.
Here’s the high-level overview:
We’ll explain our sensors and how they work. The technical specifications for our connected home devices will list all audio, video, and environmental and activity sensors—whether enabled or not. And you can find the types of data these sensors collect and how that data is used in various features in our dedicated help center page.
We’ll explain how your video footage, audio recordings, and home environment sensor readings are used to offer helpful features and services, and our commitment for how we’ll keep this data separate from advertising and ad personalization.
We’ll explain how you can control and manage your data, such as providing you with the ability to access, review, and delete audio and video stored with your Google Account at any time.
But the full document gets way more specific than that. And remarkably, a number of the promises aren’t the typical wishy-washy legalese you might expect. Some are totally unambiguous. Some of them go against the grain, like how Nest won’t let you turn off the recording light on your camera anymore because it wants to assure you!
‘Your home is a special place. It’s where you get to decide who you invite in. It‘s the place for sharing family recipes and watching babies take first steps. You want to trust the things you bring into your home. And we’re committed to earning that trust,’ Google says.”

Maybe somebody’s listening!

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Digital Twins: Could They Have Uncovered the Boeing 737 Problems Sooner? — and how might they benefit your company

Posted on 20th March 2019 in Augmented Reality, design, Internet of Things, maintenance, management, manufacturing, marketing, sensors, strategy, supply chain

Tragically, the Boeing 737-Max includes an Internet of Things technology — the “digital twin” — that might have avoided the current tragedies, if only its use had been extended from the engines to the entire plane’s operations. Even if your products don’t involve such high stakes as a jet plane does, your company should seriously consider adding the digital twin to your services, because it can benefit every aspect of your operations and strategy.

Let me explain.

A joint venture company between GE Aviation and a French company makes the Max’s CFM International LEAP engines.  Every one of them is paired to a digital representation of the engine, a digital twin, that allows an engineer thousands of miles away to instantly monitor an inflight engine’s current operations.  That, among many other benefits, allows GE to replace the preventive maintenance of the past, which had to rely on after-the-fact data about when the average engine needed to be maintained, with “predictive maintenance,” which uses data about the earliest evidence of a possible problem to trigger a sequence to intervene early on, well before a major problem. At its most extreme, that could mean that when a plane whose sensors have detected an engine anomaly lands at its destination, the mechanic would be ready to go, knowing not only where in the engine the problem existed, but also having had the replacement part automatically dispatched from a distribution hub, so the replacement could be done quickly and at least cost.  No wonder GE has created more than hundreds of thousands of digital twins for products ranging from the jet engines to medical devices.

What if Boeing had extended the “digital twin” concept to the entire plane’s operations, including the navigation software?  The real essence of the Internet of Things — of which the digital twin is perhaps the ideal example of how the IoT merges the digital and physical — is that it allows everyone who needs it to instantly share (the verb is critical!) that real-time data — something that was impossible in the past.  In this case, that could mean real-time sharing between the cockpit, the airline, and Boeing, rather than after the fact harvesting of data from a plane’s “black box.” Hypothetically, the ability to share the real-time cockpit data would have meant that all those parties could have collaboratively brainstormed solutions to possible in-flight problems such as the maneuvering characteristics augmentation system, (MCAS) that has been fingered the possible cause of the problems.

OK, how does this ability to share real-time data from a digital twin apply to your company’s products and operations? 

The potential benefits extend to every aspect of your operations:

More radically, the digital twin’s benefits in terms of reliability and improved design can allow a fundamental change in your business model, away from selling products to leasing them, with the customer’s actual cost based on use of the product (if the turbine is sitting on the ground being repaired, it ain’t bringing the manufacturer any revenue!).  All three major jet turbine manufacturers — GE, Pratt & Whitney, and Rolls-Royce — have made this switch. They can even create new revenue streams by selling the real-time in-flight data to airlines, which can mash it up with atmospheric conditions, fuel prices, etc., to maximize flight efficiency.  Similarly, Hortilux, which makes greenhouse lights, now provides artificial light, plus data on growing conditions, rather than selling the bulbs.

Even more important than the potential to improve individual aspects of operations through digital twins is the potential for innovation and creativity if all departments (and, if you choose, even supply chain and distribution network partners and, conceivably, your customers) look at and can discuss the data—ground truth—simultaneously.

Determination of exactly what happened and why with the 737-Maxes will require intense scrutiny, but your company can benefit from the wake-up call these tragedies have provided to the IoT’s new-found ability to gather and share operating data instantly, with the result being improving every aspect of your operations and strategy.

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No more excuses for companies to delay IoT strategies!

Posted on 26th February 2019 in 3-D printing, China, data, Internet of Things, M2M, maintenance, manufacturing, strategy
Just came across a report from the World Economic Forum late last year that undermines management’s defense that ignorance is bliss when it comes to the IoT.
Titled “Europe, Asia Lead the Way to the Factories of the Future,” (um, aside to US manufacturers: see any cause for concern in this headline?) it was the result of a long process by the WEF to identify “manufacturing lighthouses” addressing issues confronting manufacturers worldwide regarding investments in advanced technologies identified with Industry 4.0.
The 9 plants, culled from an initial list of 1,000 plus, enjoy 20-50% higher performance. Only one —  3D parts printer Radius — is from the US.
Earlier WEF research determined “that over 70% of businesses investing in technologies such as big data analytics, artificial intelligence or 3D printing are not able to take the projects beyond pilot phase.” To overcome that lapse, the participating companies have agreed to share their knowledge.
Here’s the risk to those who don’t take them up on the offer, according to Enno de Boer, McKinsey partner and global head of manufacturing at McKinsey & Company, which worked with the WEF on the project:
“The Fourth Industrial Revolution is real. Workers and management equally get augmented with technology. These pioneers have created factories that have 20-50% higher performance and create a competitive edge.  …. They have agile teams with domain, analytics, IoT and software development expertise that are rapidly innovating on the shop floor. They have deployed a common data/IoT platform and have up to 15 use cases in action. They are thinking ‘scale’, acting ‘agile’ and resetting the benchmark.” (my emphasis)
Among the nine, several examples stood out:
  • Bayer Biopharmaceutical (Garbagnate, Italy) capitalizes on the data it generates to cut maintenance costs 25% and increase operational efficiency.
  • Haier (Qingdao, China) uses AI to create a “user-centric mass customization model” with electronic products made on-demand. “Maintenance needs are predicted before incurring downtime via a remote AI supported, central intelligent service cloud platform.”
  • Phoenix Contact (Bad Pyrmont and Blomberg, Germany) cuts production time 30% by creating digital twins of each customer’s specs.
  • Siemens Industrial Automation Products (Chengdu, China) Why am I not surprised? — I suspect this is Siemens’ China analog of its Amburg “Factory of the Future” that I wrote about at length in The Future Is Smart:  ‘Fully integrated technology platform for flexible production’ -Delivers ability to take customer orders and immediately allocate resources and schedule production time on a single, automated platform leading to 100% quality compliance and 100% traceability, while ensuring security and agility.”
However, I was particularly intrigued by the choice of Johnson & Johnson’s Depuy Synthes factory in Cork, Ireland, because it used the IoT to “make old machines talk to one another.”
Frequently companies reluctant to invest in the IoT cite their massive investments in legacy production equipment that doesn’t have M2M capacity as a barrier.  However, J & J was able to cut operating cuts by 10% and reduce downtime by 5%.  As a WEF spokesman told The Irish Times,
“The fourth industrial revolution doesn’t always mean newer, more expensive machines. Rather it can mean better communicating with and responding to the technologies you do have… By implementing simple internet-of-things devices across a range of machines that were never intended to ‘talk’ to each other, the Depuy Synthes factory created real-time digital twins of its factory equipment to monitor performance.”
Another of the nine, P & G’s Rakona plant in the Czech Republic, has also brought an existing plant up to date with the IoT. Built in 1875, it “can seamlessly change the product being manufactured with a push of a button, an innovation that reduced costs by 20% and upped output by a whopping 160%.”

Bottom line: it’s one thing for a brand-new plant in a brand new field such as the Radius 3D plant to profit from the IoT, but if an existing plant such as P & G Rakona’s one or one such as the J & J Depuy Synthes can add IoT capacity to existing “dumb” manufacturing equipment, you’re whistling in the dark if you don’t begin to create and execute an Industrial IoT strategy NOW.

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5G Raises the Stakes for IoT Security

Posted on 9th February 2019 in 5G, China, Essential Truths, Internet of Things, M2M, manufacturing, privacy, security, smart cities, US government

Last week’s international political news was a dramatic reminder of how inextricably linked technology progress (in this case, 5G infrastructure) and high-stakes global intrigue and even warfare have become.

The speed-up in deployment of 5G networks in the US and worldwide can both dramatically increase the IoT’s benefits (with reduced latency we’ll get a significant increase in the volume of rich, near-real-time data, allowing autonomous vehicles and other hard-to-imagine advances) but also the dangers (the possibility of China, Russia or someone else launching a cyber attack through a “back door” that could cripple our critical infrastructure). That puts the IoT right in the middle of a very tense global diplomatic and technical battle, with the outcome potentially having a big impact on the IoT’s near-term growth.

The US government’s indictment of Huawei (coming on the heels of an as-yet un-corroborated Bloomberg story that Huawei had planted chips in Apple and Amazon devices that would allow “back-door” attacks not just on the devices but on overall networks) plus a little-noticed story about yet another Chinese manufacturer of cheap IoT devices that could let a bad actor install malware in its firmware are just the latest reminders that IoT privacy and security must be designed in from the beginning, using what the EU calls “privacy by design.”

Don’t forget that we’ve already had a very real preview of exactly how dangerous this can be:  the 2016 DDoS attack on Internet infrastructure company Dyn that used IoS devices with inadequate protections as its the Trojan horses to launch the attack. Much of the Internet was crippled for several hours.

It also means, as I wrote in The Future Is Smart and elsewhere that it’s not enough to design in privacy protections into your own products and services: if the public and companies lose confidence in the IoT because of an attack aimed at anyone, even the irresponsible companies that don’t worry about security, I learned during my years doing corporate crisis management that there’s an irrational but nonetheless compelling guilt-by-association phenomenon that can destroy confidence in all IoT. Is that fair? No, but that doesn’t mean it’s any less of a reality. That’s why it’s critical that you take an active role in both supporting enlightened federal policy on both 5G infrastructure and IoT regulation, especially privacy and security regulations that are performance-based, rather than descriptive (which might restrict innovation), as well as joining industry organizations working on the privacy and security issues, such as the IMC, Internet of Things Association, and IMC.

In The Future Is Smart I wrote that, counterintuitively, privacy and security can’t be bolted on after you’ve done the sexy part of designing cool new features for your IoT device or service. This news makes that even more the case. What’s required is a mind-set in which you think of privacy and security from the very beginning and then visualize the process after its initial sale as cyclical and never-ending: you must constantly monitor emerging threats and then upgrade firmware and software protections.

 

 

 

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IoT-based “Regulation 3.0” Might Have Avoided Merrimack Valley Tragedies

Posted on 16th September 2018 in environmental, Essential Truths, government, Internet of Things, maintenance, open data, paradigm shift, real-time regulation

Pardon me: this is a very personal post.

For about an hour Thursday night we didn’t know whether my son’s home in Lawrence was one of those blown up by the gasline explosions (fortunately, he and his dear family were never at risk — they’re living in Bolivia for two years — but the house was right at Ground Zero). Fortunately, it is intact.

However, the scare took me back to an op-ed I wrote eight years ago in Federal Computer Week after the BP catastrophe in the Gulf, when I was working in disaster communications. I proposed what in fact was an IoT-based way to avoid similar disasters in the future: what I called “Regulation 3.0,” which would be a win-win solution for critical infrastructure companies (85% of the critical infrastructure in the US is in private hands) and the public interest by installing IoT-monitoring sensors and M2M control devices that would act automatically on that sensor data, rather than requiring human intervention:

  • in daily operations, it would let the companies dramatically increase their efficiency by giving real-time data on where the contents were and the condition of pipelines, wires, etc. so the operations could be optimized.
  • in a disaster, as we found out in Lawrence and Andover, where Columbia Gas evidently blew it on response management, government agencies (and, conceivably, even the general public, might have real-time data, to speed the response (that’s because of one of my IoT Essential Truths, “share data, don’t hoard it”).

We could never have that real-time data sharing in the past, so we were totally dependent on the responsible companies for data, which even they probably didn’t have because of the inability to monitor flow, etc.

Today, by contrast, we need to get beyond the old prescriptive regulations, which told companies what equipment to install (holding back progress when new, more efficient controls were created, and switch to performance-based regulation where the companies would instead be held to standards (i.e., in the not-too-distant future, when the IoT will be commonplace, collecting and sharing real-time data on their facilities), so they’d be free to adopt even better technology in the future.

However, Regulation 3.0 should become the norm, because it would be better all around:

  • helping the companies’ improve their daily operations.
  • cutting the cost of compliance (because data could be crunched and reported instantly, without requiring humans compiling and submitting it).
  • reducing the chance of incidents ever happening (When I wrote the op-ed I’d never heard of IoT-based “predictive maintenance,” which lets companies spot maintenance issues at the earliest point, so they can do repairs quickly and cheaper than if having to respond once they’re full-blown problems.).

I had a chance to discuss the concept yesterday with Rep. Joe Kennedy, who showed a real knowledge of the IoT and seemed open to the incident.

Eight years after I first broached the concept, PTC reports that the pipeline industry is now impementing IoT-based operations, with benefits including:

  • Situational awareness..
  • Situational intelligence..
  • and Predictive analytics.

Clearly, this is in the economic interests of the companies that control the infrastructure, and of the public interest.  The Time has come for IoT-based “Regulation 3.0.”

 

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Previewing “The Future Is Smart”: Siemens Leads Way In IoT Transformation

Posted on 26th July 2018 in 3-D printing, Augmented Reality, data, design, Essential Truths, Internet of Things, M2M, maintenance, management, manufacturing, paradigm shift, sensors, strategy, transportation

Huzzah!

On August 7th, HarperCollins’ new Leadership imprint (formerly Amacom) will publish The Future Is Smart, my guide to IoT strategy for businesses and the general public.  BTW: write me if you’d like to arrange a speaking engagement/book signing event!

As part of the build-up to the release, here’s another excerpt from the book, drawn from Chapter 5: “Siemens and GE:Old War Horses Leading the IoT Revolution.” It zeroes in on these two industrial companies from the 19th (!!) century that are arguably among the top IoT companies in the world (although, sadly, GE’s transformation, which I’ll detail in the next excerpt, has not resulted — so far — in a return to its former profitability). I highlighted these two companies in part to give comfort to old-line manufacturers that have been reluctant to embrace the IoT, and in part to shame them: if they can do it, why can’t you?

Siemens is a particularly exciting example, applying IoT thinking and technology to gain a competitive edge in the railroad business, which it has been involved in since the 19th century, and because its Amberg “Factory of the Future” is the epitome of the benefits of applying the IoT to manufacturing,  The excerpt is long, but I think the details on Siemens’ IoT transformation will make it worthwhile reading.

 

For all their (referring to Siemens and GE) own distinctive products and services, there are startling parallels between the two that are relevant to this book, particularly for readers whose companies have been unaware of the IoT or are modestly testing the waters. Both Siemens and GE have fully committed to the IoT and are radically reinventing themselves, their products, and their services. 

At the same time, they are not abandoning the physical for the digital: they still make products such as trains (NB: since this book went to press, GE announced it will quit to locomotive business as it struggles to regain momentum) and large medical diagnostic devices that remain necessary in the new economy, and those devices (as well as the new software lines) are used by many other companies in their own manufacturing. Both companies aren’t just testing the IoT: they are on the bleeding edge of innovation in terms of both IoT technology and services.

Siemens and GE embody most of the marks of the IoT company outlined in the first chapter:

  • Unprecedented assembly-line precision and product quality
  • Drastically lower maintenance costs and product failure
  • Increased customer delight and loyalty
  • Improved decision-making
  • Creating new business models and revenue streams

And, while they haven’t formally addressed the sixth IoT hallmark, the circular management organization, both companies exhibit management characteristics consistent with it.

Bottom-line: if these two relics of the early Industrial Age can make the IoT transformation, why can’t you?

(Siemens’) innovations in industrial automation are now associated with the concept of the digital factory. “Siemens set the course for the digital automation of entire production facilities as far back as 1996, when the launch of its Totally Integrated Automation (TIA) Portal enabled companies to coordinate elements of their production operations and to closely intermesh hardware with software.”

Siemens has benefited in recent years from the German government’s formal strategy for what it calls “Industrie 4.0,” to merge physical products with digital controls and communications. The initiative is supported by funding from the German Federal Ministry of Education and Research and the German Federal Ministry of Economic Affairs and Energy and emphasizes the merger of the digital and physical in manufacturing through cyber-physical control systems. Because the U.S. federal government doesn’t weigh in on specific economic plans to the same extent, the concept is more advanced in Europe, and the term has gathered cachet, especially as specific examples have proved profitable.

Factory of the Future:
The shining example of Industrie 4.0 is the previously mentioned Siemens plant in Amberg. It has increasingly computerized over the past 25 twenty-five years, and now is a laboratory for fusion of the physical and digital.

The plant’s 99.99885 percent quality rate would be astounding by any measure, but is even more incredible when you realize that it does not do daily repetitions of the same mass-production product run. Instead, Amberg is where the company makes the Simatic programmable logic controls (PLCs) .. that are the heart of its industrial output and which are used worldwide to allow Machine-to-Machine (M2M) automated assembly line self-regulation. They are made in more than a thousand variations for 60,000 customers worldwide, requiring frequent readjustments of the production line. In one of the ultimate examples of eating your own dog food, a thousand Simatic units are used to control the assembly line. Total output at the factory is 12 million yearly, or approximately one per second.

One downside of the Amberg system’s efficiency is that automation has nearly eliminated assembly line jobs: the only time humans touch one of the products is to put the initial circuit board on the assembly line. The 1,100-person workforce deals almost entirely with computer issues and overall supervision of the assembly line. Nevertheless, Siemens doesn’t visualize a totally automated, workerless factory in the future:

“We’re not planning to create a workerless factory,” says [Plant Manager Professor Karl-Heinz] Büttner. After all, the machines themselves might be efficient, but they don’t come up with ideas for improving the system. Büttner adds that the employees’ suggested improvements account for 40 percent of annual productivity increases. The remaining 60 percent is a result of infrastructure investments, such as the purchase of new assembly lines and the innovative improvement of logistics equipment. The basic idea here, says Büttner, is that “employees are much better than management at determining what works or doesn’t work in daily operation and how processes can be optimized.” In 2013 the [plant] adopted 13,000 of these ideas and rewarded employees with payments totaling around €1 million.

As Siemens develops new IIoT software, it is deployed at the Amberg factory to control the Simatic control units, which generate more than 50 million data points daily for analysis. Among other programs, the factory runs the NX and Teamcenter project lifecycle management software, allowing the staff to share realtime insights on the assembly line and fine-tune its operation.

Siemens’s strategy of merging the physical and digital has meant that its software offerings constantly expand, and they facilitate the kind of real and virtual collaborative workstyles that will be discussed at length in Chapter 8. Among others, they include offerings that specifically address key aspects of the IoT:

  • Product Lifecycle Management software programs, which let engineers both model new products and extensively test them virtually, without having to build and test physical models. This both cuts costs and allows more experimentation with “what if” variations on a design, because the risk of creating alternatives is so low. As we will see later, products designed with PLM can reach the market 50 percent faster. One particularly interesting part of the PLM offerings is one specifically for additive manufacturing (i.e., 3-D printing), to capitalize on this emerging option. Siemens has brought all of these programs together under the Teamcenter label, emphasizing that it provides an “open framework for interoperability,” a critical example of the “share the data” Essential Truth discussed in Chapter 2, allowing anyone who needs it companywide to access critical realtime data.
  • Digital Twins used in coordination with PLM, discussed earlier (Chapter 4) as the highest manifestation of the digital/physical synthesis, allow rigorous testing of products before they are launched.
  • Perhaps the most important of these software offerings for full realization of the Industrie 4.0 vision is the new combination of Siemens XHQ Operations Intelligence Software with the open-systems Siemens MindSphere cloud that adds advanced analytics and machine learning. Also, because it is cloud-based, the XHQ data can be ported to other cloud-based applications. If your company is considering an IoT initiative, the cloud-based alternative not only can save money compared to self-storage, but also opens the opportunity for using cloud-based Software as a Service (SaaS).

 

Railigent

Fittingly, some of the most dramatic examples of Siemens’s IoT thinking in action have centered on one of its oldest lines of business: those electric trains invented in the nineteenth century.  The company’s Railigent system (which connects to its IoT Mindsphere platform) can:

  • cut rail systems’ operating costs by up to 10%
  • deliver eye-popping on-time performance (only 1 of 2,300 trains was late!)
  • and assure 99% availability through predictive maintenance.

Its new Mobility Services have taken over maintenance for more than fifty rail and transit programs.

Again, the company’s years of experience building and operating trains pays off in the cyberworld. Dr. Sebastian Schoning, ceo of Siemens’s client Gehring Technologies, which manufactures precision honing tools, told me that it was easier to sell Siemens’s digital services to his own client base because so much of the products they already own include Siemens devices, giving his customers confidence in the new offerings.

The key to Siemens’s Mobility Services is Sinalytics, its platform architecture for data analysis not just for rail, but also for industries ranging from medical equipment to windfarms. More than 300,000 devices currently feed realtime data to the platform. Sinalytics capitalizes on the data for multiple uses, including connectivity, data integration, analytics, and the all-important cyber security. They call the result not Big Data, but Smart Data. The platform also allows merging the data with data from sources such as weather forecasts which, in combination, can let clients optimize operating efficiency on a real-time M2M basis.

Elements of an IoT system on the trains that can be adapted to other physical products include:

  • Sensing. There are sensors on the engines and gearboxes. Vibration sensors on microphones measure noises from bearings in commuter trains. They can even measure how engine oil is aging, so it can be changed when really needed, rather than on an arbitrary schedule, a key predictive maintenance advantage.
  • Algorithms: These make sense of the data and act on it. They read out patterns, record deviations, and compare them with train control systems or with vehicles of the same type.
  • Predictive Maintenance: This replaces scheduled maintenance, dramatically reducing downtime and catastrophic failure. For example: “There’s a warning in one of the windows (of the control center display): engine temperature unusual. ‘We need to analyze the situation in greater depth to know what to do next—we call it root cause analysis,’ (says) Vice-President for Customer Support Herbert Padinger. ‘We look at its history and draw on comparative data from the fleet as a whole.’ Clicking on the message opens a chart showing changes in temperature during the past three months. The increased heat is gradually traced to a signal assembly. The Siemens experts talk with the customer to establish how urgent the need for action is, and then take the most appropriate steps.”8 Padinger says that temperature and vibration analyses from the critical gearboxes gives Siemens at least three days advance notice of a breakdown—plenty of time for maintenance or replacement. Predictive maintenance is now the norm for 70 to 80 percent of Siemens’s repairs.
  • Security: This is especially important given all of the miles of track and large crowds on station platforms. It includes video-based train dispatch and platform surveillance using Siemens’s SITRAIL D system, as well as cameras in the trains. The protections have to run the gamut from physical attacks to cyber-attacks. For security, the data is shared by digital radio, not networks that are also shared by consumers.

When operations of physical objects are digitized, it allows seamlessly integrating emerging digital technologies into the services—making these huge engines showcases for the newest technologies. For example, Siemens Digital Services also included augmented reality (so repair personnel can see manuals on heads-up displays), social collaboration platforms, and—perhaps most important—3-D printing-based additive manufacturing, so that replacement parts can be delivered with unprecedented speed. 3-D printing also allows a dramatic reduction in parts inventories, It allows for replacement of parts that may no longer be available through conventional parts depots. It may even improve on the original part’s function and durability, based on practical experience gained from observing the parts in use. For example, it’s often possible with 3-D printed replacement parts to consolidate three or four separate components into a single one, strengthening and simplifying it. Siemens has used 3-D printing for the past last three years, and it lets them assure customers that they will have replacement parts for the locomotive’s entire lifespan, which can exceed thirty years.

The new Mobility Services approach’s results are dramatic:

  • None of the Velaro trains that Siemens maintains for several operators have broken down since implementing Sinalytics. Among those in Spain only one has left more than fifteen minutes behind time in 2,300 trips: a 0.0004 percent lateness rate.
  • Reliability for London’s West Coast Mainline is 99.7 percent.
  • Perhaps most impressive because of the extreme cold conditions it must endure, the reliability rate for the Velaro service in Russia is 99.9 percent.11

Siemens’s ultimate goal is higher: what the company calls (pardon the pun) 100 percent Railability.

When it does reach those previously inconceivable quality benchmarks, Siemens predicts that, as the software and sensors evolve, the next stage will be new business models in which billing will be determined by guaranteeing customers availability and performance. The manufacturing industry is now at the stage where the automation of complete workflows is the only way to ensure a long-term, defendable, competitive position.

Siemens emphasizes that it’s not enough to simply digitize the design process. Everything from design through supply chain, manufacturing, distribution, and service must be linked in a continuous digital web, with “complete digital representation of the entire physical value chain is the ultimate goal.”

 

The fact that Siemens doesn’t just sell these IoT services but makes their own manufacturing the laboratory to develop and test them is an incredible testimonial to the IoT’s transformative potential in every aspect of companies’ operations. So, as I asked above, why are you holding back? Like to think that The Future Is Smart will give you the manual you need to make the transition (why wait for August  7, when you can preorder today?).

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Live Blogging #LlveWorx ’18, Day 2

Posted on 19th June 2018 in 3-D printing, AI, Augmented Reality, automotive, collaboration, communication, data, design, health, Internet of Things, logistics, M2M, maintenance, management, manufacturing, marketing, mobile, paradigm shift, retail, security, sensors, services, strategy, supply chain, transportation

Aiden Quilligan, Accenture Industry X.0, on AI:

  • Mindset and AI: must undo what Hollywood has done on this over years, pose it as human vs. machine.
  • We think it should be human PLUS machine.
  • he’s never seen anything move as fast as AI, especially in robotics
  • now, co-bots that work along side us
  • exoskeletons
  • what do we mean by AI?  Machine learning.  AI is range of technologies that can learn and then act. AI is the “new work colleague” we need to learn to get along with.
  • predictions: will generate #2.9 trillion in biz value and recover 6.2 billion hours of worker productivity in 2021.
  • myths:
    • 1) robots evil, coming for us: nothing inherently anti-human in them.
    • 2) will take our jobs. Element of truth in terms of repetitive, boring work that will be replaced. They will fill in for retiring workers. Some new industries created by them.  Believe there will be net creation of jobs.
    • 3) current approaches will still work.

6 steps to the Monetization of IoT, Terry Hughes:

  • Digital native companies (Uber) vs. digitally transforming companies
  • also companies such as Kodak that didn’t transform at all (vs. Fujifilm, which has transformed).
  • Forbes: 84% of companies have failed with at least one transformation program.  Each time you fail you lose 1/2 billion
  • steps:
    • 1) devices with potential
    • 2) cloud network communication
    • 3) software distribution
    • 4) partner and provider ecosystem
    • 5) create a marketplace.
    • 6) monetization of assets.
  • crazy example of software company that still ships packages rather than just download because of initial cost in new delivery system
  • 3 big software challenges for digitally transforming company
    • fragmented silos of software by product, business unit & software
    • messy and complex distribution channels
    • often no link between software and the hardware that it relates to
  • importance of an ecosystem
    • Blackberry example of one that didn’t have the ecosystem
  • 3rd parties will innovate and add value around a manufacturer’s core products
  • in IoT it’s a land grab for mindshare of 3rd-party innovators.
  • need strong developer program
  • tools for app development and integration
  • ease of building and publishing apps
  • path to discovery and revenue for developer
  • IDC: developer ecosystem allow enterprises to massively scale distribution
  • digitally native companies have totally different models (will get details later…)
  • hybrids:
    • GE Healthcare:  working with Gallus BioPharma
    • Heidelberg & Eig have digital biz model for folding carton printing. Pay per use
  • Ford is heading for mobility as a transformation

 

Bernard Marr: Why IoT, Combined With AI and Big Data, Fuels 4th Industrial Revolution

 

  • connecting everything in house to Internet
  • Spotify: their vision is they understand us better. Can correlate your activity on Apple Watch (such as spinning) & create a play list based on that)
  • FitBit: the photo will estimate your calorie content.
  • John Deere
  • ShotSpotter: the company that monitors gun shots
  • understanding customers & markets better than before:
    • Facebook: better at face recognition than we are. They can predict your IQ, your relationship status.
  • Lot of frightening, IMHO, examples of AI analyzing individuals and responding without consideration of ethics and privacy
  • 3) improving operations and efficiency:
    • self-driving boats
    • drones
    • medicine through Watson

panel on IoT:

  • Don’t be afraid of the cloud
  • Ryan Cahalane, Colfax: prepare for big, start small and move fast. They had remarkable growth with switch to IoT.  Not a digital strategy, but digital in everything they do. Have “connected welders,” for example.
  • Justin Hester, Hirotec: most importatnt strategic digital transformation decision your organization can make is the selection of a platform. The platform is the underlying digital thread that enables your team to meet  the unique and chanding needs of your organization and to scale those solutions rapidly. “Assisted reality” in ThingWorx
  • Shane O’Callahan, TSM (Ireland):  Make industrial automation equipment for manufacturing. Understanding your key value driver is where to start. Then start samll, scale fast and get a win!

Jeffrey Miller, PTC: Digital Transformation:

  • if you start with digital strategy you’re starting in wrong place Start with business strategy. 
  • Couple with innovation vision merged with digital strategy. Add business use cases.
  • Jobs: it’s not how much you spend on R & D, but “about the people you have, you you’re dled, and how much you get it”
  • create an environment for innovation
    • do we encourage experimentation?
    • is it ok to fail
  • identify digital technologies to provide the required operating capabilities:
    • have we conducted proofs of concept?
    • experimented, tested  and validated?
    • reviewed use cases & success studies?
    • delivered small, important, scalable successes?

Matt,  PTC: Bringing Business Value to AR:

  • augmented service guidance
  • remote expert guidance
  • manufacturing: machine setup and turnover, assembly and process
  • example of Bell & Howell towers to store online sales in WalMart stores for customer pickup: very expensive to send one to a store for salesperson to use in sales — now just use AR app to give realistic demo without expense.
  • service: poor documentation organization, wants accurate, relevant, onsite info for technician. Want to remove return visits because the repair wasn’t done 1st time, or there’s a new technician. Manuals in binders, etc. Instead, with AR, requirements are quick access to current info. Finally, a demo.

Suchitra Bose, Accenture: Manufacturing IIoT, Driving the Speed of Digital Manufacturing:

  • convergence of IT and OT
  • expanding digital footprint across your entire factory
  • PTC has wide range of case studies (“use cases” in biz speak…) on aspects of IoT & manufacturing.
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I have seen the future, and it’s written in Chalk (PTC’s Vuforia Chalk, that is!)

Posted on 18th June 2018 in aging, Augmented Reality, automotive, collaboration, communication, Internet of Things, maintenance, manufacturing, paradigm shift

I just had to take time out from my live blogging of PTC’s LiveWorx ’18 to focus on one of the topics Jim Heppelmann mentioned in passing in his keynote: the new variation on the company’s Vuforia AR app: Chalk.

Significant in its own right, I suspect Chalk will have an additional, critical impact: democratizing AR.

It is an app aimed at, and accessible to, both corporate audiences AND the general public.  Downloadable for both iPhone & iPads & Android devices, I suspect that it will quickly become popular both to support remote repair staff for companies and just plain folks who are trying, for example to help a family member far away to deal with a car or plumbing repair. Not to mention the fact (mandatory disclaimer: while I work part-time for Apple, I’m not privy to any corporate internal strategy) that the spiffy new $329 6th-generation iPad really facilitates AR, and Chalk was developed in conjunction with the Apple ARKit technology so it should really become popular.

Chalk has two components:

  • real-time video and voice sharing of the same view
  • Chalk Marks, simple handswipes that allow one of the participants to highlight the part that is the subject of the question.  The “Marks” appear to be anchored to the subjects they’re “drawn” on.

Real-world uses vary from a remote super-expert helping a field technician to identify and deal with a rare problem to your millennial helping Mom master her personal technology. I saw an amazing demo this morning with one mechanic in Germany (ok, he was actually 2′ away…) directing the mechanic working on a Mercedes how to add coolant.  As the press release announcing the app said:

“Today, remote assistance can be frustrating and cumbersome. People struggle for words to describe things that are unfamiliar, whether it be a new appliance or the back of a cable box. And when the problem can’t be described clearly, it becomes almost impossible for someone else to solve. Vuforia Chalk provides a simple and intuitive solution where people can now use Chalk Marks to get a common understanding of a problem, and the steps required to solve it.”

I’ve written before that I suspected many companies got into e-commerce in the 9o’s because a CEO’s kids got him to order a book from Amazon during the holidays & he came back raving about this new device.  I can’t help thinking that this will be just the kind of low-cost (heck, in this case, no-cost) introduction to AR And the IoT that will break down some companies’ skepticism, pay off with immediate bottom line benefits in cost savings and efficiency in service operations, and get them interested in most expensive AR such as PTC’s digital twins and predictive maintenance.  Or, as ABI analyst Eric Abbruzzes said:

“Mainstream augmented reality is at the beginning of a strong positive inflection point, and Vuforia Chalk is a great example of how AR can transition from enterprise-only to use in everyday life,” said Eric Abbruzzese, ABI Research. “We see Vuforia Chalk as a fundamentally disruptive form of remote communication that will be well received across multiple sectors and for multiple use cases.”

Now to get my granddaughter to download the app so we can collaborate on the 3D-printer that I got her for her 12th- birthday!

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Wahoo! Liveblogging #Liveworx ’18!

Posted on 18th June 2018 in 3-D printing, AI, Augmented Reality, automotive, collaboration, data, Internet of Things, logistics, M2M, maintenance, management, manufacturing, marketing, mobile, paradigm shift, privacy, retail, security, sensors, strategy

Always my fav event, I’ll be liveblogging #LiveWorx ’18.  Stay tuned!

Keynote: Jim Heppelmann:

  • “from a place to a pace” — how fast are we moving?
  • no longer OK to think of a future destination, builds inertia (“your main competitor”). Disruption may have already happened. Hard to sustain advantage due to pace of change. Must “embrace a pace of change”
  • Um, this sounds like argument for my circular company paradigm shift!!!
  • Customer Experience Center will occupy top floor of new building.
  • combo of  physical, human and digital — transforming all at once speeds change:
    • physical: been constrained by subtractive manufacturing, while nature improves via cell division (i.e., additive). “Adopt Mother Nature’s mindset.” — new additive aspects of Creo. Example of Triumph cycle sing-arm using additive. CREO uses AI to optimize performance: non-symmetrical design. Still need to use simulation tests: new intermittent, continuous style: they are doing new partnership with ANSYS (product simulation software), unified modeling and simulation with no gaps. Historically, simulation only used at end of design cycle, now can use it throughout the process: “pervasive simulation.”
      • ANSYS “Discovery Live”: optimizes for real-time. Integrates with Creo — instant feedback on new designs. “simulation critical to innovation.”
    • digital: working with Microsoft Azure (Rodney Clark, Microsoft IoT VP). Microsoft investing $5b in IoT.  1st collaboration is an industrial welder: IoT data optimizes productivity.  BAE can train new employees 30-40% quicker.
    • finally, human: “Mother Nature designed ups to interface with the physical. How do we integrate with the digital? — Siri, Alexa, Cortna still too slow.  Sight is our best bet. “Need direct pipeline to reality ” — that’s AR. “Smart, connected humans.” Sysmex: for medical lab analysis. Hospitals need real-time access to blood cell analysis. They have real-time calibration of analysis equipment. Also improving knowledge of the support techs, using AR and digital twins when repairs are needed.
      • Will help 2.5 billion workers become more productive
      • AR can project how a process is being programmed (gotta see this one. will try to get video).
      • All of their human/digital interface initiatives united under Vuforia. Already have 10,000 enterprises using it.
    • Factories are a new focus of PTC. 200 companies now using it in 800 factories. Examples from Woodward & Colfax.  Big savings on new employee training.

Keynote: Prof. Linda Hill, HBS, “Collective Genius”:

  • Innovation= novel + useful
  • Example of Pixar: collective genius “filmmaking is a team sport.”
  • 3 characteristics of creative organizations they looked at:
    • “creative abrasion” — diversity and debate
    • “creative agility” — quickly test the idea & get feedback. Experiment rather than run pilots, which often include politics
    • “creative resolution” — ability to make integrative decisions. Don’t necessarily defer to the experts.
    • sense of community and shared purpose.
  • values: bold ambition, collaboration, responsibility, learning.
  • rules of engagement: respect, trust, influence, see the whole, question everything, be data-driven.

Ray Miciek, Aquitas Solutions. Getting Started on IoT-based Maintenance:

  • his company specializes in asset maintenance.
  • “produce products with assets that never fail”
  • 82% of all asset failures are random, because they are more IT-related now
  • find someplace in org. where you could gain info to avoid failure.
  • Can start small, then quickly expand.

 

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“All of Us:” THE model for IoT privacy and security!

Posted on 7th June 2018 in aging, communication, data, Essential Truths, government, health, Internet of Things, m-health, open data, paradigm shift, privacy, Quantified Self, security, seniors, SmartAging, strategy

pardon me in advance:this will be long, but I think the topic merits it!

One of my fav bits of strategic folk wisdom (in fact, a consistent theme in my Data Dynamite book on the open data paradigm shift) is, when you face a new problem, to think of another organization that might have one similar to yours, but which suffers from it to the nth degree (in some cases, even a matter of literal life-or-death!).

That’s on the likelihood that the severity of their situation would have led these organizations to already explore radical and innovative solutions that might guide your and shorten the process. In the case of the IoT, that would include jet turbine manufacturers and off-shore oil rigs, for example.

I raise that point because of the ever-present problem of IoT privacy and security. I’ve consistently criticized many companies’ lack of attention to seriousness and ingenuity, and warned that this could result not only in disaster for these companies, but also the industry in general due to guilt-by-association.

This is even more of an issue since the May roll-out of the EU’s General Data Protection Regulation (GDPR), based on the presumption of an individual right to privacy.

Now, I have exciting confirmation — from the actions of an organization with just such a high-stakes privacy and security challenge — that it is possible to design an imaginative and effective process alerting the public to the high stakes and providing a thorough process to both reassure them and enroll them in the process.

Informed consent at its best!

It’s the NIH-funded All of Us, a bold effort to recruit 1 million or more people of every age, sex, race, home state, and state of health nationwide to speed medical research, especially toward the goal of “personalized medicine.” The researchers hope that, “By taking into account individual differences in lifestyle, environment, and biology, researchers will uncover paths toward delivering precision medicine.”

All of Us should be of great interest to IoT practitioners, starting with the fact that it might just save our own lives by leading to creation of new medicines (hope you’ll join me in signing up!). In addition, it parallels the IoT in allowing unprecedented degrees of precision in individuals’ care, just as the IoT does with manufacturing, operating data, etc.:

“Precision medicine is an approach to disease treatment and prevention that seeks to maximize effectiveness by taking into account individual variability in genes, environment, and lifestyle. Precision medicine seeks to redefine our understanding of disease onset and progression, treatment response, and health outcomes through the more precise measurement of molecular, environmental, and behavioral factors that contribute to health and disease. This understanding will lead to more accurate diagnoses, more rational disease prevention strategies, better treatment selection, and the development of novel therapies. Coincident with advancing the science of medicine is a changing culture of medical practice and medical research that engages individuals as active partners – not just as patients or research subjects. We believe the combination of a highly engaged population and rich biological, health, behavioral, and environmental data will usher in a new and more effective era of American healthcare.” (my emphasis added)

But what really struck me about All of Us’s relevance to IoT is the absolutely critical need to do everything possible to assure the confidentiality of participants’ data, starting with HIPP protections and extending to the fact that it would absolutely destroy public confidence in the program if the data were to be stolen or otherwise compromised.  As Katie Rush, who heads the project’s communications team told me, “We felt it was important for people to have a solid understanding of what participation in the program entails—so that through the consent process, they were fully informed.”

What the All of Us staff designed was, in my estimation (and I’ve been in or around medical communication for forty years), the gold standard for such processes, and a great model for effective IoT informed consent:

  • you can’t ignore it and still participate in the program: you must sign the consent form.
  • you also can’t short-circuit the process: it said at the beginning the process would take 18-30 minutes (to which I said yeah, sure — I was just going to sign the form and get going), and it really did, because you had to do each step or you couldn’t join — the site was designed so no shortcuts were allowed!:
    • first, there’s an easy-to-follow, attractive short animation about that section of the program
    • then you have to answer some basic questions to demonstrate that you understand the implications.
    • then you have to give your consent to that portion of the program
    • the same process is repeated for each component of the program.
  • all of the steps, and all of the key provisions, are explained in clear, simple English, not legalese. To wit:
    • “Personal information, like your name, address, and other things that easily identify participants will be removed from all data.
    • Samples—also without any names on them—are stored in a secure biobank”
    • “We require All of Us Research Program partner organizations to show that they can meet strict data security standards before they may collect, transfer, or store information from participants.
    • We encrypt all participant data. We also remove obvious identifiers from data used for research. This means names, addresses, and other identifying information is separate from the health information.
    • We require researchers seeking access to All of Us Research Program data to first register with the program, take our ethics training, and agree to a code of conduct for responsible data use.
    • We make data available on a secure platform—the All of Us research portal—and track the activity of all researchers who use it.
    • We enlist independent reviewers to check our plans and test our systems on an ongoing basis to make sure we have effective security controls in place, responsive to emerging threats.”

The site emphasizes that everything possible will be done to protect your privacy and anonymity, but it is also frank that there is no way of removing all risk, and your final consent requires acknowledging that you understand those limits:

“We are working with top privacy experts and using highly-advanced security tools to keep your data safe. We have several  steps in place to protect your data. First, the data we collet from you will be stored on=oyters with extra security portection. A special team will have clearance to process and track your data. We will limit who is allowed to see information that could directly identy you, like your name or social security number. In the unlikely event of a data breach, we will notify you. You are our partner, and your privacy will always be our top priority.”

The process is thorough, easy to understand, and assures that those who actually sign up know exactly what’s expected from them, what will be done to protect them, and that they may still have some risk.

Why can’t we expect that all IoT product manufacturers will give us a streamlined version of the same process? 

I will be developing consulting services to advise companies that want to develop common-sense, effective, easy-to-implement IoT privacy and security measures. Write me if you’d like to know more.

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