Crisis Management Services
Crises surprise many companies, forcing them to improvise on the spot. Many trigger a “bunker mentality:” senior executives avoid the media, employees and the public, hoping problems will blow over.
They won’t blow over.
Stephenson Strategies has years of award-winning experience handling crises for companies in industries as diverse as chemicals and food products. We are ready to help control damage and rebuild public, consumer, employee, and stockholder confidence within hours of starting work. We have a record of minimizing confusion, public outrage, and regulatory penalties or lawsuits.
Our strategies can speed your return to operation, and even enhance your reputation for integrity and concern for your workers, host community and the environment.
We prefer, however, to to help clients learn how to avoid crises. Advance planning can often avoid crises, by identifying potential problems in time to prevent them through technical fixes or new policies and procedures.
Stephenson Strategies works with clients to:
- create a crisis management plan.
- perform compelling “worst case” scenario exercises, then analyze the results, and revise the processes based on the results.
- train senior officials and key operating personnel on how to deal with the public and media under pressure, to be sensitive to people’s fears, and how to avoid common pitfalls.
We always keep in mind the ancient Chinese ideogram for danger (wei ji): on one hand, a crisis definitely offers risk, but, on the other, it also offers opportunities.
