Been thinkin’: data visualizations as Enterprise 2.0 tools?
When I was researching my “transparent government” speech for the New, New Internet conference last month, I found that the D.C. government had found one of the unexpected benefits of its Citywide Data Warehouse was that it not only encouraged mashups by citizens, but also improved operations behind the municipal firewall.
Among the internal benefits, Google mashups and other forms of data visualization can:
- improve interagency cooperation
- empower young people who’ve used these tools before entering the workforce
- visualize overlapping/redundant services and/or problems (a la Neighborhood Knowledge L.A.)
That got me thinking: shouldn’t the same logic apply to corporations’ internal operations as part of their Enterprise 2.0 strategies, which seem fixated on tools such as wikis, blogs and RSS feeds?
After all, corporations suffer internally from many of the same complaints we citizens have about government operations, such as data that’s collected but never acted upon, duplicative services, debate on issues that’s based more on heat than light, and how to empower every employee to contribute to policy making.
Hmm. Maybe I gotta get crackin’ on developing some services to bring corporations up to speed on this aspect of Enterprise 2.0.
Technorati tags: crowd-sourcing wisdom of crowds smart mobs swarm intelligence
emergent behavior Google mashups location-based services geo-spatial web web 2.0 Enterprise 2.0
