Hey, everyone else has weighed in with an explanation on why Flight 370 crashed, so I did, today, with a piece in the Harvard Business Review blog in which I blamed it on lack of “Internet of Things thinking.”
May sound crazy, but I think it’s true, because of two of my “Essential Truths” about the IoT — two things that we can do now but never could before, which open up a huge range of possibilities for change:
- limitless numbers of devices and people can share the same data on a real-time basis
- for the first time, we can get real-time data on how devices are actually operating, even conditions deep within the device
In this case, if Malaysia Air had only been willing to pay $10 more per flight, it could have had a wide-ranging flow of real-time data from the plane’s engines. Under regular conditions this data could have allowed the company to tweak the engines’ performance, while also allowing them to do “predictive maintenance,” catching minute problems as they first emerged, in time to make safe, economical repairs rather than waiting until a catastrophic failure.
AND, it also would have allowed them during the crisis two weeks ago to have immediately switched to monitoring the engine data when voice transmissions ended, so they would have known immediately that the plane was still flying, in time to have launched planes to intercept the plane and land it safely.
HOWEVER, what was missing was this “Internet of Things thinking,” so they didn’t think expansively about the value of sharing the data. They saved $10 per flight, but lost 290 people. Somehow the math doesn’t add up…
